This page explains which personal data AMIX collects through this website, why, how long it is kept, and how you can exercise your rights, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
1. Data controller
SARL RAMI (Recherche Appliquée et Distribution de Matériels Industriels), publisher of the AMIX brand
7 rue Raoul Follereau, 77600 Bussy-Saint-Georges, France
Contact: Mrs Valérie GOODALL –
2. Data collected and purposes
- Contact form: company, title, name, address, phone, e-mail and message, used to answer your request (legal basis: steps taken at your request before a possible contract, and our legitimate interest in answering enquiries). If you tick the box provided, your e-mail address is also used to send you commercial information about AMIX products (legal basis: your consent, which you can withdraw at any time).
- After-sales service form: contact details, return address, units (model, serial number), purchase date, reseller, invoice number and fault description, used to handle your warranty repair or quote request (legal basis: performance of the contract and of the legal warranty).
- Customer area: company, name, address, phone numbers, e-mail and password (stored encrypted), used to create and manage your professional account and give you access to reserved information (legal basis: performance of the contract / pre-contractual steps).
- Security of the customer area: e-mail address and IP address of failed login attempts, used only to block intrusion attempts (legal basis: our legitimate interest in securing the site).
- Security of the after-sales form: IP address of the requests, used only to limit the number of requests sent and block automated mass sending (legal basis: our legitimate interest in securing the site).
Fields marked with an asterisk are required to process your request; without them, we cannot answer it. No automated decision-making or profiling is carried out.
3. Recipients
Your data is only accessible to authorised AMIX staff (sales and after-sales departments) and to our technical providers acting on our behalf (website hosting by OVH in France, e-mail services). It is never sold or rented to third parties.
4. Retention periods
- Contact requests: 3 years after our last exchange.
- Commercial information (if you agreed): 3 years after our last exchange, or until you withdraw your consent.
- Customer account: for the whole business relationship, then 3 years after your last activity.
- After-sales requests: the contact person's details (name, phone, e-mail, return address) are kept for 5 years from the request (commercial limitation period, which covers the 3-year warranty). The history of the units (model, serial number, purchase date, reseller, invoice number, fault, repairs) and the name of the customer company are kept without time limit for the follow-up of the units, without any personal data.
- Failed login attempts: deleted after 1 hour.
- IP addresses of after-sales requests: deleted after 24 hours.
5. Transfers outside the European Union
Your data is not transferred outside the European Union. The site and all the technical libraries it uses are hosted in France (OVH): no resource is loaded from a third-party service, so your IP address is not sent to anyone else when you browse the site.
6. Cookies
This site does not use any audience measurement, advertising or social network cookies. It only uses cookies that are strictly necessary for it to work, which do not require your consent:
- PHPSESSID (session cookie): keeps your login to the customer area and secures the forms, deleted when you close your browser;
- cookie_remember_token (« Remember me » cookie): only if you tick this box when logging in, kept for 30 days.
Links to Facebook and LinkedIn are simple links: no data is sent to these networks unless you click them.
7. Your rights
You have the right to access, rectify and erase your data, to restrict or object to its processing, to data portability, to withdraw your consent at any time (in particular for commercial information), and to give instructions on what happens to your data after your death.
To exercise these rights, write to or to the postal address above. We will answer within one month.
If you believe your rights are not respected, you can lodge a complaint with the CNIL (French data protection authority): 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 – www.cnil.fr.
Last updated: 2026-11-09